Refund policy

At Bahisht, your satisfaction is our priority. While we take great care to ensure every order is delivered in perfect condition, we understand that there may be instances where returns or exchanges are necessary.

✅ Eligibility for Returns & Exchanges

You may request a return or exchange under the following conditions:

  • The product is unused, unopened, and in its original packaging

  • The return is initiated within 7 days of delivery

  • There is a valid reason (e.g., incorrect item, damaged during shipping, allergic reaction)

We do not accept returns for used products, samples, or opened bottles due to hygiene and authenticity concerns.

🔄 Exchange Options

We offer exchanges in cases where:

  • You received the wrong product

  • The item was damaged or leaked during shipping

  • You're unsatisfied and wish to try a different scent (unused only)

To initiate an exchange, please contact us with your order number and issue details.

💰 Refund Method

If approved, your refund will be processed via:

  • Bank Transfer 

  • Same method as original payment (Shopify, JazzCash, etc.)

  • Refunds typically appear within 5–7 business days

❌ Non-Refundable Items

  • Used or opened perfumes

  • Discovery Sets & Mini Trial Kits

  • Gift cards or promotional items

  • Customized or engraved products

📦 How to Return

  1. Email us at support@bahishtfrag.com or WhatsApp us with your order number.

  2. We will provide the return address and further steps.

  3. Pack the product securely in its original box.

  4. Return shipping costs are the customer's responsibility unless the item was received damaged or incorrect.

💬 Need Help?

Our customer support team is here for you. Reach us at:
📧 Email: support@bahishtfrag.com
📱 WhatsApp: +91-XXX-XXXXXXX

Note: Bahisht reserves the right to decline any return that does not meet the above criteria.